headiiAccount support

Your account & data

Delete your Headii account

You can delete your account in the Headii app. If you can’t access the app, you can request deletion by email without reinstalling it.

Headii is operated by DOLLAR JUDGE INC.

Before you delete your account

Completed account deletion is permanent.

Save or export any information you want to keep before confirming. You won’t be able to restore your account after deletion is complete.

Deletion covers your Headii app account and associated personal data. Your account will no longer be available for sign-in, and linked Headii devices will be unpaired from it. Cloud data associated with the account is included in the deletion request, subject to the retention exceptions below.

Account deletion does not remotely erase files already saved on your phone or an offline device. Remove local copies separately if needed. If you have an App Store or Google Play subscription, manage or cancel it with that store; do not assume deleting your account stops billing.

Delete your account in the app

Open the Headii app and sign in to the account you want to delete. Follow the four steps below. Select any screenshot to view it at full size.

Account Login & Security Delete Account Continue Deletion

  1. Open Account

    On the app’s home screen, tap Account in the top-left corner to open Settings.

    Headii home screen with Account highlighted in the top-left corner.View full-size screenshot

  2. Tap Login & Security

    In Settings, tap Login & Security under your profile.

    Settings screen with Login & Security highlighted below the profile.View full-size screenshot

  3. Tap Delete Account

    On the Login & Security screen, tap Delete Account at the bottom.

    Login & Security screen with Delete Account highlighted at the bottom.View full-size screenshot

  4. Review and continue

    Read the device-file warning. If you still need to save files, tap Go Back. When ready, tap Continue Deletion and follow the remaining confirmation prompts.

    Device-file warning explaining that files left only on the device cannot be moved or exported through the app after deletion, with Go Back and Continue Deletion buttons.View full-size screenshot

If you use Sign in with Apple or Google, use that same method to access your account. If you can’t sign in or find the deletion option, use the email request below.

No app access needed

Request deletion by email

Send your request to support@headii.com with the subject “Headii account deletion request”. Tell us your original sign-in method and, if known, the email address or phone number linked to the account.

Used Sign in with Apple?

If you chose Hide My Email, include the relay email address shown for Headii in your Apple Account settings, if available. This helps us find the right account; your personal email address may be different.

On iPhone or iPad, open Settings → [your name] → Sign in with Apple → Headii to view the email address. You can also follow Apple’s guide to finding your linked apps and email address (opens in a new tab).

Can’t find the address or receive emails there? Tell us in your request so we can help you identify the account and discuss the verification options available.

For email requests, we must verify account ownership before deleting the account. Providing an email address alone does not verify ownership. Never send your password or verification codes by email.

Opens your email app. Your request is sent only when you send the email. You can also write to the address above using any email service.

What happens after your request?

For email requests, our support team will explain any verification needed and the expected processing time. An email request alone does not immediately delete or lock your account.

Once deletion is accepted for processing, account access is disabled and cloud cleanup runs in the background. Submission and completion are separate steps. We’ll notify you when deletion is complete using an available, verified contact method.

Data that may need to be retained

Limited records may be retained where required or permitted by law, such as tax and transaction records, security and fraud-prevention records, and evidence needed to resolve disputes. Retention is limited to what is necessary for those purposes. Where an exception applies, we’ll explain what is retained, why, and the applicable retention period.

This page concerns your Headii app account. If you also want to request deletion of website reservation, shopping or marketing data, include that in your email so our team can address it separately.